Privacy policy

Last updated: 22/01/2026

1. Introduction

M8ties (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information collected through our website, online store, and any other interactions you have with us.

2. What personal information we collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Postal and delivery address

  • Phone number

  • Payment and transaction details (processed securely via third-party providers)

  • Order history and product preferences

  • Communications you send to us (emails, contact forms, messages)

  • Technical data such as IP address, browser type, and device information

We only collect personal information that is reasonably necessary for our business operations.

3. How we collect personal information

We collect personal information when you:

  • Make a purchase or place an order

  • Create an account or subscribe to our mailing list

  • Contact us via email or forms

  • Interact with our website (including cookies and analytics tools)

4. How we use your personal information

We use personal information to:

  • Process and fulfil orders

  • Communicate with you about purchases, enquiries, or support

  • Provide customer service

  • Improve our products, services, and website

  • Send updates or marketing communications (where you have consented)

  • Meet legal, regulatory, or accounting obligations

We do not sell personal information.

5. Disclosure of personal information

We may disclose personal information to trusted third parties only where necessary, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and e-commerce platforms

  • Analytics and marketing service providers

These third parties are required to handle your information securely and only for authorised purposes.

Some service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.

6. Cookies and analytics

Our website uses cookies and similar technologies to:

  • Enable website functionality

  • Analyse traffic and usage patterns

  • Improve user experience

You can adjust your browser settings to refuse cookies, but this may affect how the website functions.

7. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Access and correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below.

9. Marketing communications

You may opt out of receiving marketing communications from us at any time by:

  • Using the unsubscribe link in emails

  • Contacting us directly

Transactional communications (e.g. order confirmations) are not affected by opt-out requests.

10. Retention of personal information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the effective date noted at the top.

12. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: contact@m8ties.com.au
Website: https://www.m8ties.com.au

If you are located in certain jurisdictions, you may have additional rights under applicable privacy laws.